Yesterday I booked a flight to the USA to speak at a conference and then do a stop over in the mid-West. Because the flight involved a stop over I was not able to make a booking on the Internet and needed to speak with people!!!!
What was interesting was the HUGE range of prices bid – for flights up to 50% more and for car rental up to 100% more.
For the flights, I tried contacting an agent by phone, contacting the airline direct and using a travel agent in the highstreet. Despite a “low fair guarantee” the fare offered directly by the airline was a third more!!! Orignially, the highstreet agent offered a fair nearly 50% more. When I questioned this, the fair came down to slightly higher than the lowest fair.
The car rental was even more interesting, having checked prices on the internet I found that the lowest price was from the highstreet agent’s OWN website – but in their shop the price quoted was nearly double!
So, my advice, be very careful when booking travel – otherwise you will be ripped off!!